fix:客服agent增加转人工

agent/advisor_agent/intent/classifier.py

@@ -195,7 +195,6 @@ async def classify_advisor_intent(
                         {"role": "user", "content": prompt},
                     ],
                     temperature=0,
-                    max_tokens=120,
                 ),
                 timeout=timeout,
             )
@@ -221,4 +220,4 @@ async def classify_advisor_intent(
     return _rule_fallback(query)
 
 
-__all__ = ["IntentClassification", "classify_advisor_intent", "resolve_advisor_intent"]
+__all__ = ["IntentClassification", "classify_advisor_intent", "resolve_advisor_intent"]

frontend/next-env.d.ts

@@ -1,7 +1,7 @@
 /// <reference types="next" />
 /// <reference types="next/image-types/global" />
-import "./.next/types/routes.d.ts";
-import "./.next/types/root-params.d.ts";
+import "./.next/dev/types/routes.d.ts";
+import "./.next/dev/types/root-params.d.ts";
 
 // NOTE: This file should not be edited
 // see https://nextjs.org/docs/app/api-reference/config/typescript for more information.

frontend/package-lock.json

@@ -157,9 +157,6 @@
       "cpu": [
         "arm"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "LGPL-3.0-or-later",
       "optional": true,
       "os": [
@@ -176,9 +173,6 @@
       "cpu": [
         "arm64"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "LGPL-3.0-or-later",
       "optional": true,
       "os": [
@@ -195,9 +189,6 @@
       "cpu": [
         "ppc64"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "LGPL-3.0-or-later",
       "optional": true,
       "os": [
@@ -214,9 +205,6 @@
       "cpu": [
         "riscv64"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "LGPL-3.0-or-later",
       "optional": true,
       "os": [
@@ -233,9 +221,6 @@
       "cpu": [
         "s390x"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "LGPL-3.0-or-later",
       "optional": true,
       "os": [
@@ -252,9 +237,6 @@
       "cpu": [
         "x64"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "LGPL-3.0-or-later",
       "optional": true,
       "os": [
@@ -271,9 +253,6 @@
       "cpu": [
         "arm64"
       ],
-      "libc": [
-        "musl"
-      ],
       "license": "LGPL-3.0-or-later",
       "optional": true,
       "os": [
@@ -290,9 +269,6 @@
       "cpu": [
         "x64"
       ],
-      "libc": [
-        "musl"
-      ],
       "license": "LGPL-3.0-or-later",
       "optional": true,
       "os": [
@@ -309,9 +285,6 @@
       "cpu": [
         "arm"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "Apache-2.0",
       "optional": true,
       "os": [
@@ -334,9 +307,6 @@
       "cpu": [
         "arm64"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "Apache-2.0",
       "optional": true,
       "os": [
@@ -359,9 +329,6 @@
       "cpu": [
         "ppc64"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "Apache-2.0",
       "optional": true,
       "os": [
@@ -384,9 +351,6 @@
       "cpu": [
         "riscv64"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "Apache-2.0",
       "optional": true,
       "os": [
@@ -409,9 +373,6 @@
       "cpu": [
         "s390x"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "Apache-2.0",
       "optional": true,
       "os": [
@@ -434,9 +395,6 @@
       "cpu": [
         "x64"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "Apache-2.0",
       "optional": true,
       "os": [
@@ -459,9 +417,6 @@
       "cpu": [
         "arm64"
       ],
-      "libc": [
-        "musl"
-      ],
       "license": "Apache-2.0",
       "optional": true,
       "os": [
@@ -484,9 +439,6 @@
       "cpu": [
         "x64"
       ],
-      "libc": [
-        "musl"
-      ],
       "license": "Apache-2.0",
       "optional": true,
       "os": [
@@ -689,9 +641,6 @@
       "cpu": [
         "arm64"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -708,9 +657,6 @@
       "cpu": [
         "arm64"
       ],
-      "libc": [
-        "musl"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -727,9 +673,6 @@
       "cpu": [
         "x64"
       ],
-      "libc": [
-        "glibc"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -746,9 +689,6 @@
       "cpu": [
         "x64"
       ],
-      "libc": [
-        "musl"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -932,9 +872,6 @@
         "arm64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -952,9 +889,6 @@
         "arm64"
       ],
       "dev": true,
-      "libc": [
-        "musl"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -972,9 +906,6 @@
         "x64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -992,9 +923,6 @@
         "x64"
       ],
       "dev": true,
-      "libc": [
-        "musl"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -1341,9 +1269,6 @@
         "arm64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "MPL-2.0",
       "optional": true,
       "os": [
@@ -1365,9 +1290,6 @@
         "arm64"
       ],
       "dev": true,
-      "libc": [
-        "musl"
-      ],
       "license": "MPL-2.0",
       "optional": true,
       "os": [
@@ -1389,9 +1311,6 @@
         "x64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "MPL-2.0",
       "optional": true,
       "os": [
@@ -1413,9 +1332,6 @@
         "x64"
       ],
       "dev": true,
-      "libc": [
-        "musl"
-      ],
       "license": "MPL-2.0",
       "optional": true,
       "os": [

nl2sql/query_rewriter.py

@@ -106,7 +106,6 @@ async def rewrite_query(
                 {"role": "user", "content": prompt},
             ],
             temperature=0,
-            max_tokens=512,
         )
     except Exception:  # noqa: BLE001 改写失败不阻断原查询
         logger.warning("NL2SQL 查询问题改写失败，继续使用原问题", exc_info=True)
@@ -115,4 +114,4 @@ async def rewrite_query(
     return value or original
 
 
-__all__ = ["rewrite_query"]
+__all__ = ["rewrite_query"]

nl2sql/result.py

@@ -67,8 +67,7 @@ async def render_answer(
                 {"role": "user", "content": prompt},
             ],
             temperature=0,
-            max_tokens=256,
         )
     except Exception:  # noqa: BLE001 摘要失败回退固定文本
         return fallback
-    return answer.strip() or fallback
+    return answer.strip() or fallback

nl2sql/sql_agent.py

@@ -74,7 +74,7 @@ async def generate_sql(
         },
     ]
     try:
-        output = await llm_client.chat(messages, temperature=0, max_tokens=256)
+        output = await llm_client.chat(messages, temperature=0)
     except Exception as exc:  # noqa: BLE001 统一收敛模型异常
         raise SqlGenerationError("SQL 模型调用失败") from exc
     sql = _clean_model_output(output)
@@ -86,4 +86,4 @@ async def generate_sql(
         raise SqlGenerationError("模型返回的 SQL 无法解析") from exc
     if len(statements) != 1 or not isinstance(statements[0], exp.Select):
         raise SqlGenerationError("模型只允许返回单条 SELECT")
-    return GeneratedSql(sql=statements[0].sql(dialect="mysql"))
+    return GeneratedSql(sql=statements[0].sql(dialect="mysql"))

rag/intent.py

@@ -20,6 +20,7 @@ class Intent(StrEnum):
     COMPANY_INFO = "company_info"
     CHITCHAT = "chitchat"
     OFF_TOPIC = "off_topic"
+    TRANSFER_HUMAN = "transfer_human"
     NO_MATCH = "no_match"
 
 
@@ -61,6 +62,8 @@ INTENT_SYSTEM_PROMPT = (
     "- chitchat: 普通寒暄，如问候、致谢、告别、询问你是谁/你能做什么、在吗等一两句话的闲聊\n"
     "- off_topic: 用户要求你实质性地处理与金融、基金、公司业务无关的事情，"
     "如写代码、讲笑话、写作文、问天气、聊政治、情感咨询、做数学题等\n"
+    "- transfer_human: 用户明确要求转接人工客服，或表达不满、投诉、对智能客服不信任，"
+    "希望由真人处理，如“转人工”“找人工客服”“我要投诉”“人工服务”“我要见真人”“别跟我说废话找客服”等\n"
     "- no_match: 无法归入以上任何一类\n"
     "注意：寒暄性质的一两句话归为 chitchat；一旦用户提出金融之外的实质性请求，归为 off_topic。\n"
     "只输出一行 JSON，格式：{\"intent\": \"<小写英文标签>\", \"query\": \"<完整问题>\"}，"
@@ -164,4 +167,4 @@ async def intent_recognize(
     except Exception:
         logger.exception("intent recognition failed")
         return IntentResult(Intent.NO_MATCH, query, bool(rendered))
-    return parse_intent_result(raw, fallback_query=query, used_history=bool(rendered))
+    return parse_intent_result(raw, fallback_query=query, used_history=bool(rendered))

scripts/check_advisor_llm.py

@@ -18,7 +18,6 @@ async def check() -> None:
                 {"role": "user", "content": "只回复：连接正常"},
             ],
             temperature=0,
-            max_tokens=16,
         )
         print("chat: ok", answer[:32])
     except Exception as exc:
@@ -32,4 +31,4 @@ async def check() -> None:
 
 
 if __name__ == "__main__":
-    asyncio.run(check())
+    asyncio.run(check())

service/client_agent/memory_extractor.py

@@ -42,7 +42,7 @@ source 只能是 dialogue_confirmed、dialogue_stated、dialogue_inferred。
         )
         interest_signal = self._interest_fallback(query)
         try:
-            response = await self.llm_client.chat(prompt, temperature=0, max_tokens=800)
+            response = await self.llm_client.chat(prompt, temperature=0)
             result = self._parse(response)
         except Exception:
             if interest_signal:
@@ -123,4 +123,4 @@ source 只能是 dialogue_confirmed、dialogue_stated、dialogue_inferred。
         return result
 
 
-__all__ = ["DialogueMemoryExtractor"]
+__all__ = ["DialogueMemoryExtractor"]

service/customer_agent/chat.py

@@ -103,6 +103,13 @@ class AnonymousCustomerAgent:
                 "我是华夏科技的智能客服，只能解答基金与公司业务相关的问题，"
                 "您可以问我基金知识、开户流程或公司信息～",
             )
+        elif intent == Intent.TRANSFER_HUMAN:
+            answer = await _config(
+                self.config_getter,
+                "agent.customer.template.transfer_human",
+                "好的，正在为您转接人工客服，请稍候。"
+                "您也可以拨打官方客服热线 400-XXX-XXXX 直接联系我们。",
+            )
         elif intent == Intent.CHITCHAT:
             answer = await self._chitchat(session_id)
         elif intent == Intent.NL2SQL_REQUEST:
@@ -248,4 +255,4 @@ class AnonymousCustomerAgent:
         return bool(
             re.search(r"(?<!\d)1[3-9]\d{9}(?!\d)", query)
             or re.search(r"(?:客户|customer)[_ -]?(?:id|号)?\s*[:：]?\s*[A-Za-z0-9_-]{4,}", query, re.I)
-        )
+        )