feat:客户agent以及记忆模块功能开发

model/biz_work_order.py

@@ -0,0 +1,37 @@
+"""biz_work_order 工单表 ORM 模型。"""
+
+from __future__ import annotations
+
+from datetime import datetime
+from typing import Any
+
+from sqlalchemy import BigInteger, DateTime, JSON, String, func
+from sqlalchemy.orm import Mapped, mapped_column
+
+from model.base import Base
+
+
+class BizWorkOrder(Base):
+    """客户工单状态记录。"""
+
+    __tablename__ = "biz_work_order"
+    __table_args__ = {"comment": "通用业务工单表"}
+
+    id: Mapped[int] = mapped_column(BigInteger, primary_key=True, autoincrement=True)
+    work_order_no: Mapped[str] = mapped_column(String(32), nullable=False)
+    order_type: Mapped[str] = mapped_column(String(32), nullable=False)
+    sub_type: Mapped[str | None] = mapped_column(String(32), nullable=True)
+    customer_id: Mapped[int | None] = mapped_column(BigInteger, nullable=True)
+    submitter_id: Mapped[int | None] = mapped_column(BigInteger, nullable=True)
+    handler_id: Mapped[int | None] = mapped_column(BigInteger, nullable=True)
+    current_node: Mapped[str] = mapped_column(String(32), nullable=False)
+    priority: Mapped[str] = mapped_column(String(8), nullable=False)
+    status: Mapped[str] = mapped_column(String(16), nullable=False)
+    biz_content: Mapped[dict[str, Any] | None] = mapped_column(JSON, nullable=True)
+    create_time: Mapped[datetime] = mapped_column(
+        DateTime, server_default=func.now(), nullable=False
+    )
+    update_time: Mapped[datetime] = mapped_column(
+        DateTime, server_default=func.now(), onupdate=func.now(), nullable=False
+    )
+