feat:客户agent以及记忆模块功能开发

service/memory/work_order.py

@@ -0,0 +1,40 @@
+"""客户工单中期记忆。"""
+
+from __future__ import annotations
+
+from typing import Any
+
+from repositories.work_order import WorkOrderRepo
+
+
+class WorkOrderMemory:
+    """以 MySQL 为事实来源读取客户工单状态。"""
+
+    def __init__(self, *, repository_factory=WorkOrderRepo):
+        self.repository_factory = repository_factory
+
+    async def list(self, db, customer_id: int, *, active_only: bool = True) -> list[dict[str, Any]]:
+        """按客户 ID 查询工单并转换为客服上下文结构。"""
+        orders = await self.repository_factory(db).list_by_customer(
+            customer_id, active_only=active_only
+        )
+        return [
+            {
+                "id": order.id,
+                "work_order_no": order.work_order_no,
+                "order_type": order.order_type,
+                "sub_type": order.sub_type,
+                "customer_id": order.customer_id,
+                "handler_id": order.handler_id,
+                "current_node": order.current_node,
+                "priority": order.priority,
+                "status": order.status,
+                "biz_content": order.biz_content,
+                "create_time": order.create_time,
+                "update_time": order.update_time,
+            }
+            for order in orders
+        ]
+
+
+__all__ = ["WorkOrderMemory"]