25 lines
1.3 KiB
Python
25 lines
1.3 KiB
Python
"""投顾沟通话术安全兜底模板。"""
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from __future__ import annotations
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from common.common_const import (
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TALK_SCENE_CUSTOMER_COMPLAINT,
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TALK_SCENE_MARKET_FLUCTUATION,
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TALK_SCENE_PORTFOLIO_DIVERGENCE,
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TALK_SCENE_RISK_BLOCK_ORDER,
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)
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_TEMPLATES = {
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TALK_SCENE_RISK_BLOCK_ORDER: "{name}，这笔交易正在进行风险审核。请先查看审核结果，后续是否交易由您结合自身情况自行决定。",
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TALK_SCENE_MARKET_FLUCTUATION: "{name}，近期市场波动可能放大短期净值变化。建议先关注组合风险和自身资金安排，再审慎决定是否调整。",
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TALK_SCENE_PORTFOLIO_DIVERGENCE: "{name}，当前组合与既定配置基准存在偏离。我可以向您说明偏离来源和可选调整方向，具体决定请结合您的风险承受能力。",
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TALK_SCENE_CUSTOMER_COMPLAINT: "{name}，很抱歉给您带来不好的体验。我会记录您的问题并协助核实处理进展，具体结果以核查信息为准。",
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}
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def build_talk_script(scene_type: str, *, customer_name: str = "客户") -> dict:
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template = _TEMPLATES.get(scene_type)
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if template is None:
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raise ValueError("不支持的话术场景")
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return {"scene_type": scene_type, "content": template.format(name=customer_name)}
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