客服 Agent 重构收口:五出口决策链 + 知识库档位隔离 + 前端入参边界(答辩演示版本)

一、客服 Agent 智能增强(正面回应"不智能、动不动就转人工")
- 决策链由 2 个出口扩到 5 个:E1 澄清 / E2 计算型 / E3 知识直返 / E4 证据约束生成 / E5 分级回退
- 转人工从"默认动作"降为最后一档 E5c,只保留 4 类白名单:
  P0 反诈 / P1 账户与个人数据 / P2 写操作与争议 / 用户明确要求人工
- 46 条金标实测(修复前 → 修复后):
  转人工率 43.5% → 10.9%;出口准确率 45.7% → 100%;事实正确率 69.6% → 100%
  禁忌违反 1 → 0;档位越权 / 无出处数字 / 误拒 四项零容忍全 0
- 安全不变量 INV-1~INV-5;零容忍规则未删,改的是挂载点
  (输出侧字面黑名单 → 检索层档位隔离 + 判定层合规词表 + 输出守护)

二、知识库:档位单点化与物理隔离
- 新增 app/core/knowledge_tier.py 作为档位规则唯一落点(G-03),
  knowledge_contracts.py 原定义块改为显式再导出(X as X,非副本)
- 档位过滤由 bool 默认值(fail-open)改为 tiers 必填集合(缺参即 TypeError)
- Milvus 侧四集合按 visibility 分区键物理隔离;双 schema 收敛为一套
- 新增 app/core/actor.py:访客三元组与匿名判定的唯一构造/判定点(G-01/G-01b)
- 新增 app/core/fund_fee_rules.py:费率计算纯函数

三、前端入参边界对齐(本轮 W11 新修,4 处"校验宽于存储")
- message 加 max_length=8000(与浮窗 widget.js 的 maxlength 一致)
- session_id 加 1—64;idempotency_key 上限 128 → 64(对齐列宽 String(64))
- feedback_type 加 max_length=32(对齐列宽 String(32))
- 8 条路径参数补 min_length=1 + max_length=64 + 字符集正则
  ({session_id} / {run_id} / {handover_id})
- 改前超限值会落到 MySQL 才失败(500);改后一律 422 AGENT_INPUT_INVALID + 字段级定位
- 新增 tests/unit/api/test_frontend_boundaries.py(33 例),含"端点表 ↔ OpenAPI 全量对照"

四、投顾模块整体清除(D4.4 / D4.5)
- 删除投顾相关 controller / schema / model / repository / service 及门户页面
- tools/portal_api_check.py 同步作废 AD003/AD005/AD011/A047 四条用例与 advisor_t 登录
  (端点与账号均已不存在,此前稳定报 3 条假红)

五、验证(提交前实测)
- pytest -q:1856 passed / 2 skipped / 0 failed
- ruff check app tools tests:19(= 基线);mypy app:2(= 基线)
- 前端接口契约体检 portal_api_check.py:38 项,通过 34,失败 0,跳过 4
- 全链路冒烟 e2e_smoke_test.py --read-only:31/31
- HTTP 全链路探针 http_probe.py:11/11 succeeded
- 跨文档一致性 _consistency.py:GATE PASS
- 真机边界复验 12 条:12/12 符合预期

六、纪律与文档
- 可改文件白名单 A-09(docs/46)与底座会签申请单 A-10(docs/47,组 1—组 4 全部受理)
- 零 DDL:未新增/修改任何表结构,89 张业务表与基线一致
- 证据留痕:docs/evidence/**(含 46 条金标 score、快照、清除与重建记录)
- 未提交(刻意排除,见提交说明):仓库内 客服agent/ 与 开发文档/ 是 2026-09-16 前的
  过期副本(Todolist 440 行 vs 权威 D2.1 1167 行),权威正本在仓库外;
  _chunks_report.txt 是 tools/build_knowledge_chunks.py 生成的本地产物
This commit is contained in:
张胜宇
2026-09-20 14:33:30 +08:00
parent 8643ad1efc
commit 5d0becb67d
258 changed files with 77004 additions and 26099 deletions
@@ -1,69 +0,0 @@
from __future__ import annotations
import re
from pathlib import Path
from alembic.config import Config
from alembic.script import ScriptDirectory
ROOT = Path(__file__).resolve().parents[2]
VERSIONS = ROOT / "alembic" / "versions"
BASELINE = ROOT / "alembic" / "baseline_generated.sql"
ADVISOR_FILES = (
"20260910_advisor_investment_goal.py",
"20260910_advisor_product_industry_exposure.py",
"20260910_advisor_portfolio_projection_checkpoint.py",
"20260910_advisor_product_metric_snapshot.py",
"20260910_advisor_product_asset_classification.py",
"20260910_advisor_product_reference_snapshot.py",
"20260910_advisor_offsite_fund_reference.py",
"20260910_advisor_product_price_history.py",
"20260910_advisor_product_governance_reference.py",
"20260910_advisor_governance_monitor_and_quotes.py",
"20260910_advisor_market_quote_resilience.py",
"20260910_advisor_data_quality_backtest.py",
"20260911_advisor_goal_conversation.py",
"20260911_advisor_profile_tag_governance.py",
)
def created_tables(path: Path) -> set[str]:
content = path.read_text(encoding="utf-8")
return set(re.findall(r"CREATE TABLE(?: IF NOT EXISTS)?\s+`?([A-Za-z0-9_]+)`?", content))
def test_advisor_migrations_form_one_chain_from_qyqy_head() -> None:
script = ScriptDirectory.from_config(Config(str(ROOT / "alembic.ini")))
assert len(script.get_heads()) == 1
# 核心断言是上面那句"链收敛到一个 head";下面钉住当前末端版本,便于发现迁移被误删或分叉。
# ⚠️ **新增迁移后要同步更新这个值**。2026-09-13 追加了
# `20260913_market_price_change_pct`(给 `fin_market_price` 补 `change_pct`);
# 2026-09-14 追加了 `20260914_baseline_auto_increment`(给 15 张表恢复基线要求的
# `AUTO_INCREMENT`,消除 `_next_id` 的并发主键冲突)。
assert script.get_heads()[0] == "20260914_baseline_auto_increment"
first = (VERSIONS / ADVISOR_FILES[0]).read_text(encoding="utf-8")
assert 'down_revision = "20260910_drop_review_separation"' in first
for previous, current in zip(ADVISOR_FILES, ADVISOR_FILES[1:], strict=False):
previous_content = (VERSIONS / previous).read_text(encoding="utf-8")
current_content = (VERSIONS / current).read_text(encoding="utf-8")
previous_revision = re.search(r'revision = "([^"]+)"', previous_content)
assert previous_revision is not None
assert f'down_revision = "{previous_revision.group(1)}"' in current_content
def test_advisor_migrations_only_create_additive_tables() -> None:
baseline_tables = created_tables(BASELINE)
advisor_tables: set[str] = set()
for filename in ADVISOR_FILES:
content = (VERSIONS / filename).read_text(encoding="utf-8")
assert "ALTER TABLE" not in content
assert "DROP TABLE" not in content
advisor_tables.update(created_tables(VERSIONS / filename))
assert advisor_tables
assert not advisor_tables & baseline_tables
assert "fin_sim_order" not in advisor_tables
assert "fin_transaction" not in advisor_tables
assert "fin_holding" not in advisor_tables