feat: integrate customer service agent into ZSY develop

# Conflicts:
#	app/core/config.py
#	app/main.py
#	app/service/agent/bootstrap.py

.env.example

@@ -14,6 +14,7 @@ MYSQL_DSN=mysql+asyncmy://jr_app:change-me@127.0.0.1:3306/jr_agent
 MYSQL_DSN=mysql+asyncmy://root:123456@127.0.0.1:3306/jr_agent
 MYSQL_POOL_SIZE=5
 MYSQL_MAX_OVERFLOW=10
+MYSQL_POOL_PRE_PING=false
 MYSQL_TX_ISOLATION=READ COMMITTED
 
 REDIS_URL=redis://127.0.0.1:6379/0
@@ -25,6 +26,7 @@ MESSAGE_BROKER_OUTBOX_TOPIC=agent.outbox
 MESSAGE_BROKER_DLQ_TOPIC=agent.dlq
 
 MILVUS_URI=http://127.0.0.1:19530
+MILVUS_LOCAL_URI=
 MILVUS_TOKEN=
 MILVUS_COLLECTION=jr_memory
 
@@ -36,6 +38,9 @@ NEO4J_PASSWORD=
 MODEL_ROUTER_CONFIG_REF=local
 MODEL_DEFAULT_ENDPOINT=
 MODEL_FALLBACK_ENDPOINT=
+KNOWLEDGE_EMBEDDING_ENDPOINT_CODE=
+KNOWLEDGE_EMBEDDING_TIMEOUT_MS=15000
+CUSTOMER_SERVICE_PHONE=15936583816
 
 SSE_HEARTBEAT_SECONDS=15
 SSE_MAX_CONNECTION_SECONDS=300
@@ -57,3 +62,42 @@ RATE_LIMIT_ENABLED=true
 RATE_LIMIT_WINDOW_SECONDS=60
 RATE_LIMIT_MAX_REQUESTS=600
 RATE_LIMIT_KEY_PREFIX=jr:rate_limit
+
+# 场外基金邮件处理默认关闭；邮箱、发送人和外部服务凭据均在部署环境单独配置。
+OFFSITE_MAILBOX=
+OFFSITE_ALLOWED_SENDERS=[]
+OFFSITE_RISK_RECEIVER_ID=
+OFFSITE_SETTLEMENT_RECEIVER_ID=
+OFFSITE_MAIL_RETURN_RECEIVER=
+OFFSITE_MAX_RETRY_COUNT=3
+OFFSITE_IMAP_ENABLED=false
+OFFSITE_IMAP_HOST=
+OFFSITE_IMAP_PORT=993
+OFFSITE_IMAP_USERNAME=
+OFFSITE_IMAP_PASSWORD=
+OFFSITE_IMAP_USE_SSL=true
+OFFSITE_IMAP_IDLE_ENABLED=false
+OFFSITE_MAIL_WORKER_ENABLED=false
+OFFSITE_MAIL_WORKER_BATCH_SIZE=20
+OFFSITE_WORKER_USER_ID=
+OFFSITE_NOTIFICATION_SENDING_TIMEOUT_SECONDS=900
+OFFSITE_MAIL_STORAGE_DIR=data/offsite_mail
+OFFSITE_OCR_ENABLED=false
+OFFSITE_OCR_TIMEOUT_SECONDS=30
+OFFSITE_ALIYUN_OCR_ENDPOINT=
+OFFSITE_ALIYUN_ACCESS_KEY_ID=
+OFFSITE_ALIYUN_ACCESS_KEY_SECRET=
+OFFSITE_DEEPSEEK_ENABLED=false
+OFFSITE_DEEPSEEK_BASE_URL=https://api.deepseek.com
+OFFSITE_DEEPSEEK_API_KEY=
+OFFSITE_DEEPSEEK_MODEL=deepseek-v4-flash
+OFFSITE_DEEPSEEK_TIMEOUT_SECONDS=30
+OFFSITE_SMTP_ENABLED=false
+OFFSITE_SMTP_DRY_RUN=true
+OFFSITE_SMTP_HOST=
+OFFSITE_SMTP_PORT=465
+OFFSITE_SMTP_USERNAME=
+OFFSITE_SMTP_PASSWORD=
+OFFSITE_SMTP_SENDER=
+OFFSITE_SMTP_USE_SSL=true
+OFFSITE_SMTP_TIMEOUT_SECONDS=30