feat: complete customer service safety and handover flow

2026-09-11 16:11:30 +08:00
parent 0059701509
commit ef098e6a4b
30 changed files with 1868 additions and 50 deletions
@@ -129,7 +129,8 @@ class BaseAgent(ABC):
    async def recall_memory(self, request: AgentRequest, context: RequestContext) -> None:
        if self._governance is None:
            raise RecoverableAgentError("缺少记忆治理依赖")
-        if "visitor" in context.roles:
+        # 公共召回是长期/画像记忆，不是客服二期的会话短期上下文；定义未授权时不得读取。
+        if not self.definition.recalls_customer_memory or "visitor" in context.roles:
            self.memories = ()
            return
        self.memories = await self._governance.recall(context)