merge: integrate ZSY customer service and profile capabilities

app/service/public_platform_service.py

@@ -7,6 +7,7 @@ from sqlalchemy import select, update
 from sqlalchemy.ext.asyncio import AsyncSession
 
 from app.core.contracts import DomainEvent, RequestContext
+from app.core.conversation_privacy import sanitize_customer_service_message
 from app.core.errors import (
     FeedbackAlreadyExistsError,
     GenericResourceNotFoundError,
@@ -129,7 +130,11 @@ class PublicPlatformService:
                         source_agent=row.agent_type or "customer_service",
                         source_message_id=messages[0].id if messages else None,
                         reason_code=payload["reason_code"],
-                        reason_detail=payload.get("reason_detail"),
+                        # 用户自填原因同样是客服会话链路的一部分，不能把凭据原样落工单。
+                        reason_detail=(
+                            sanitize_customer_service_message(payload["reason_detail"])
+                            if payload.get("reason_detail") is not None else None
+                        ),
                         status="pending",
                         created_at=now,
                         updated_at=now,