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张胜宇 5d0becb67d 客服 Agent 重构收口:五出口决策链 + 知识库档位隔离 + 前端入参边界(答辩演示版本)
一、客服 Agent 智能增强(正面回应"不智能、动不动就转人工")
- 决策链由 2 个出口扩到 5 个:E1 澄清 / E2 计算型 / E3 知识直返 / E4 证据约束生成 / E5 分级回退
- 转人工从"默认动作"降为最后一档 E5c,只保留 4 类白名单:
  P0 反诈 / P1 账户与个人数据 / P2 写操作与争议 / 用户明确要求人工
- 46 条金标实测(修复前 → 修复后):
  转人工率 43.5% → 10.9%;出口准确率 45.7% → 100%;事实正确率 69.6% → 100%
  禁忌违反 1 → 0;档位越权 / 无出处数字 / 误拒 四项零容忍全 0
- 安全不变量 INV-1~INV-5;零容忍规则未删,改的是挂载点
  (输出侧字面黑名单 → 检索层档位隔离 + 判定层合规词表 + 输出守护)

二、知识库:档位单点化与物理隔离
- 新增 app/core/knowledge_tier.py 作为档位规则唯一落点(G-03),
  knowledge_contracts.py 原定义块改为显式再导出(X as X,非副本)
- 档位过滤由 bool 默认值(fail-open)改为 tiers 必填集合(缺参即 TypeError)
- Milvus 侧四集合按 visibility 分区键物理隔离;双 schema 收敛为一套
- 新增 app/core/actor.py:访客三元组与匿名判定的唯一构造/判定点(G-01/G-01b)
- 新增 app/core/fund_fee_rules.py:费率计算纯函数

三、前端入参边界对齐(本轮 W11 新修,4 处"校验宽于存储")
- message 加 max_length=8000(与浮窗 widget.js 的 maxlength 一致)
- session_id 加 1—64;idempotency_key 上限 128 → 64(对齐列宽 String(64))
- feedback_type 加 max_length=32(对齐列宽 String(32))
- 8 条路径参数补 min_length=1 + max_length=64 + 字符集正则
  ({session_id} / {run_id} / {handover_id})
- 改前超限值会落到 MySQL 才失败(500);改后一律 422 AGENT_INPUT_INVALID + 字段级定位
- 新增 tests/unit/api/test_frontend_boundaries.py(33 例),含"端点表 ↔ OpenAPI 全量对照"

四、投顾模块整体清除(D4.4 / D4.5)
- 删除投顾相关 controller / schema / model / repository / service 及门户页面
- tools/portal_api_check.py 同步作废 AD003/AD005/AD011/A047 四条用例与 advisor_t 登录
  (端点与账号均已不存在,此前稳定报 3 条假红)

五、验证(提交前实测)
- pytest -q:1856 passed / 2 skipped / 0 failed
- ruff check app tools tests:19(= 基线);mypy app:2(= 基线)
- 前端接口契约体检 portal_api_check.py:38 项,通过 34,失败 0,跳过 4
- 全链路冒烟 e2e_smoke_test.py --read-only:31/31
- HTTP 全链路探针 http_probe.py:11/11 succeeded
- 跨文档一致性 _consistency.py:GATE PASS
- 真机边界复验 12 条:12/12 符合预期

六、纪律与文档
- 可改文件白名单 A-09(docs/46)与底座会签申请单 A-10(docs/47,组 1—组 4 全部受理)
- 零 DDL:未新增/修改任何表结构,89 张业务表与基线一致
- 证据留痕:docs/evidence/**(含 46 条金标 score、快照、清除与重建记录)
- 未提交(刻意排除,见提交说明):仓库内 客服agent/ 与 开发文档/ 是 2026-09-16 前的
  过期副本(Todolist 440 行 vs 权威 D2.1 1167 行),权威正本在仓库外;
  _chunks_report.txt 是 tools/build_knowledge_chunks.py 生成的本地产物
2026-09-20 14:33:30 +08:00

98 lines
3.8 KiB
Python

from dataclasses import dataclass
from datetime import UTC, datetime, timedelta
from pathlib import Path
from typing import Protocol
from uuid import uuid4
import jwt
from app.core.actor import anonymous_context
from app.core.config import Settings
from app.core.contracts import RequestContext
from app.core.errors import UnauthorizedAgentError
class RevocationStore(Protocol):
def is_revoked(self, jti: str) -> bool: ...
@dataclass(frozen=True)
class EmptyRevocationStore:
def is_revoked(self, jti: str) -> bool:
return False
class VisitorTokenIssuer:
"""Issues short-lived anonymous tokens for public customer-service access."""
def __init__(self, settings: Settings) -> None:
self._settings = settings
self._private_key = self._load_private_key()
def _load_private_key(self) -> str:
path = Path(self._settings.jwt_private_key_path)
if not path.is_absolute():
path = Path.cwd() / path
try:
return path.read_text(encoding="utf-8")
except OSError as exc:
raise RuntimeError(f"JWT private key cannot be read: {path}") from exc
def issue(self) -> tuple[str, datetime]:
now = datetime.now(UTC)
expires_at = now + timedelta(seconds=self._settings.visitor_token_ttl_seconds)
subject = str(uuid4().int % 9_000_000_000_000_000_000 + 1)
token = jwt.encode(
{"sub": subject, "iss": self._settings.jwt_issuer,
"aud": self._settings.jwt_audience, "iat": now, "nbf": now,
"exp": expires_at, "jti": str(uuid4()), "visitor": True},
self._private_key, algorithm=self._settings.jwt_algorithm,
)
return token, expires_at
class JwtAuthenticator:
def __init__(self, settings: Settings, revocation_store: RevocationStore | None = None) -> None:
self._settings = settings
self._revocation_store = revocation_store or EmptyRevocationStore()
self._public_key = self._load_public_key()
def _load_public_key(self) -> str:
path = Path(self._settings.jwt_public_key_path)
if not path.is_absolute():
path = Path.cwd() / path
try:
return path.read_text(encoding="utf-8")
except OSError as exc:
raise RuntimeError(f"JWT public key cannot be read: {path}") from exc
def authenticate(self, token: str) -> RequestContext:
if not token:
raise UnauthorizedAgentError("missing bearer token")
try:
claims = jwt.decode(
token,
self._public_key,
algorithms=[self._settings.jwt_algorithm],
issuer=self._settings.jwt_issuer,
audience=self._settings.jwt_audience,
leeway=self._settings.jwt_clock_skew_seconds,
options={"require": ["sub", "iss", "aud", "exp", "nbf", "jti"]},
)
except jwt.PyJWTError as exc:
raise UnauthorizedAgentError("invalid bearer token") from exc
jti = str(claims["jti"])
if self._revocation_store.is_revoked(jti):
raise UnauthorizedAgentError("revoked bearer token")
subject = claims["sub"]
if (not isinstance(subject, str) or not subject.isascii()
or not subject.isdecimal() or len(subject) > 20
or not 0 < int(subject) <= 18446744073709551615):
raise UnauthorizedAgentError("invalid subject")
if claims.get("visitor") is True:
# `G-01`:访客三元组的**唯一构造点**在 `app.core.actor`。
# 这里只负责「令牌是否声明自己是访客」这一个判断,不再拼装身份。
return anonymous_context(user_id=str(subject), trace_id=str(uuid4()))
return RequestContext(user_id=str(claims["sub"]), trace_id=str(uuid4()))