张胜宇
9675df8453
- 分支内容对齐 qyqy_develop b6ec3aa，树完全一致（同步后 git diff 为空） - 覆盖本轮全部交付：客服 Agent 重构（安全路由 / 五出口 / 记忆与画像 / RAG 全链路） + 开发文档 62 份编号体系（D1.1 v1.17 索引） + 新增 D2.10-客服Agent端到端答辩文档-2026-09-21.html - 基线：e239eb7（2026-09-17 品牌口径统一快照），本提交为其直接后继
349 lines
15 KiB
Python
349 lines
15 KiB
Python
import pytest
|
||
|
||
from app.core.contracts import (
|
||
AgentDefinition,
|
||
AgentRequest,
|
||
AgentResult,
|
||
CoreResult,
|
||
RecalledMemory,
|
||
RequestContext,
|
||
ResolvedAgentConfig,
|
||
SourceReference,
|
||
)
|
||
from app.core.errors import ForbiddenAgentError, RecoverableAgentError
|
||
from app.core.memory_scope import REQUIRED_EMPLOYEE_PERMISSION
|
||
from app.service.agent import governance as governance_module
|
||
from app.service.agent.base import BaseAgent
|
||
from app.service.agent.factory import AgentFactory
|
||
from app.service.agent.governance import PlatformGovernance, review_output
|
||
|
||
|
||
@pytest.mark.parametrize("name", ["recall_memory", "resolve_config", "check_compliance",
|
||
"bind_governance", "_execute_governed", "validate_input"])
|
||
def test_all_governance_hooks_protected(name):
|
||
with pytest.raises(TypeError):
|
||
type("Bypass", (BaseAgent,), {name: lambda *args: None})
|
||
|
||
|
||
@pytest.mark.asyncio
|
||
async def test_visitor_does_not_recall_customer_memory() -> None:
|
||
"""访客不能以匿名主体标识读取任何客户记忆。"""
|
||
class Demo(BaseAgent):
|
||
async def handle(self, request, context):
|
||
return CoreResult(text="unused")
|
||
|
||
class FailingGovernance:
|
||
async def recall(self, context):
|
||
raise AssertionError("visitor memory recall is forbidden")
|
||
|
||
definition = AgentDefinition(
|
||
agent_type="demo", version="1", allowed_roles=("visitor",), allowed_portals=("api",)
|
||
)
|
||
agent = Demo(definition)
|
||
agent.bind_governance(FailingGovernance())
|
||
request = AgentRequest(
|
||
agent_type="demo", message="公开问题", session_id="visitor-session",
|
||
idempotency_key="visitor-memory-request-0001",
|
||
)
|
||
context = RequestContext(
|
||
user_id="visitor-id", trace_id="visitor-trace", roles=("visitor",),
|
||
permissions=("agent:run",), data_scope="public",
|
||
)
|
||
|
||
await agent.recall_memory(request, context)
|
||
|
||
assert agent.memories == ()
|
||
|
||
|
||
# 原先这里还有一条 `test_authenticated_customer_service_does_not_recall_customer_memory`：
|
||
# 客服 Agent 即便面对已登录用户，也不得触发通用长期/画像记忆读取。该用例的主体
|
||
# （`CustomerServiceAgent`）已随客服模块移除，**重建客服 Agent 时须把该判据与用例一并带回来**。
|
||
|
||
|
||
async def test_resolve_recall_handle_review_order_and_snapshot(governance):
|
||
calls = []
|
||
config = ResolvedAgentConfig(config_version="released", prompt_version="p", model_endpoint="m")
|
||
memory = RecalledMemory(memory_uuid="m1", customer_id="1", content="偏好低风险")
|
||
|
||
class Governance:
|
||
async def resolve(self, definition, context):
|
||
calls.append("resolve")
|
||
return config
|
||
|
||
async def recall(self, context):
|
||
calls.append("recall")
|
||
return (memory,)
|
||
|
||
async def review(self, result, context, resolved, memories, *, agent_type: str = ""):
|
||
calls.append("review")
|
||
assert resolved is config
|
||
assert memories == (memory,)
|
||
return review_output(result, context, resolved, memories)
|
||
|
||
class Demo(BaseAgent):
|
||
async def handle(self, request, context):
|
||
calls.append("handle")
|
||
assert self.memories == (memory,)
|
||
self.config = None
|
||
self.memories = ()
|
||
self._governance = governance
|
||
return CoreResult(text="保证收益")
|
||
|
||
definition = AgentDefinition(agent_type="demo", version="1", allowed_roles=("customer",),
|
||
allowed_portals=("api",))
|
||
factory = AgentFactory(Governance())
|
||
factory.register(definition, lambda _: Demo(definition))
|
||
context = RequestContext(user_id="1", trace_id="t", roles=("customer",),
|
||
permissions=("agent:run",))
|
||
agent = factory.create("demo", context)
|
||
events = [event async for event in agent.execute(
|
||
AgentRequest(agent_type="demo", session_id="s", message="test",
|
||
idempotency_key="1234567890123456"), context, "r")]
|
||
assert calls == ["resolve", "recall", "handle", "review"]
|
||
assert "保证收益" not in events[-1].payload["result"]["result"]["text"]
|
||
|
||
|
||
def test_unissued_reference_rejected_and_sensitive_numbers_redacted():
|
||
context = RequestContext(user_id="1", trace_id="t")
|
||
config = ResolvedAgentConfig(config_version="1", prompt_version="p", model_endpoint="m")
|
||
result = AgentResult(run_id="r", result=CoreResult(text="手机号13812345678"))
|
||
assert "13812345678" not in review_output(result, context, config, ()).result.text
|
||
forged = result.model_copy(update={"result": CoreResult(text="test", source_references=(
|
||
SourceReference(source_type="memory", source_id="other-customer"),))})
|
||
with pytest.raises(ForbiddenAgentError):
|
||
review_output(forged, context, config, ())
|
||
|
||
|
||
def test_public_business_identifier_survives_number_redaction():
|
||
"""`W7` HTTP 实测：公开的统一社会信用代码曾被脱敏成「[敏感号码已脱敏]K」。
|
||
|
||
它是**公开业务标识**（与客服热线同理），不是客户 PII —— 打码会把知识库里的公开事实
|
||
变成客户看不懂的乱码。修法是给「长数字串打码」加一条**整体放行**的优先分支，
|
||
**不放宽**任何 PII 规则（下面的反证逐条守）。
|
||
"""
|
||
context = RequestContext(user_id="1", trace_id="t")
|
||
config = ResolvedAgentConfig(config_version="1", prompt_version="p", model_endpoint="m")
|
||
text = "统一社会信用代码 91440300279533137K，客服热线 400-889-8899"
|
||
|
||
reviewed = review_output(AgentResult(run_id="r", result=CoreResult(text=text)),
|
||
context, config, ()).result.text
|
||
assert "91440300279533137K" in reviewed
|
||
assert "敏感号码已脱敏" not in reviewed
|
||
assert "400-889-8899" in reviewed
|
||
|
||
|
||
@pytest.mark.parametrize(
|
||
"sensitive",
|
||
["身份证 440301199001011234", "银行卡 6222021234567890123", "客户号 12345678901234567"],
|
||
)
|
||
def test_pii_numbers_are_still_redacted(sensitive: str):
|
||
"""公开标识放行**不得**连带放过真正的 PII。"""
|
||
context = RequestContext(user_id="1", trace_id="t")
|
||
config = ResolvedAgentConfig(config_version="1", prompt_version="p", model_endpoint="m")
|
||
reviewed = review_output(AgentResult(run_id="r", result=CoreResult(text=sensitive)),
|
||
context, config, ()).result.text
|
||
assert "敏感号码已脱敏" in reviewed
|
||
|
||
|
||
def test_knowledge_reference_is_rejected_so_it_must_stay_disabled():
|
||
"""`C-10`（乙·降级）的依据：knowledge 来源会被判为未授权引用 → **整个 run 失败**。
|
||
|
||
这是「本期不展示来源引用」的**技术原因**，不是取巧：治理层只放行 memory / tool
|
||
（`review_output` 的 `known` / `issued_tools` 两套白名单），知识引用既不在召回结果里、
|
||
也不在工具调用记录里，必然被拒。对策是先降级 + 加护栏（`S-8`），启用须走会签。
|
||
"""
|
||
context = RequestContext(user_id="1", trace_id="t")
|
||
config = ResolvedAgentConfig(config_version="1", prompt_version="p", model_endpoint="m")
|
||
knowledge = AgentResult(run_id="r", result=CoreResult(text="answer", source_references=(
|
||
SourceReference(source_type="knowledge", source_id="FAQ-0026"),)))
|
||
with pytest.raises(ForbiddenAgentError):
|
||
review_output(knowledge, context, config, ())
|
||
|
||
|
||
async def test_missing_factory_dependencies_fail_closed():
|
||
class Demo(BaseAgent):
|
||
async def handle(self, request, context):
|
||
pytest.fail("must not execute")
|
||
|
||
definition = AgentDefinition(agent_type="demo", version="1", allowed_roles=("customer",),
|
||
allowed_portals=("api",))
|
||
context = RequestContext(user_id="1", trace_id="t", roles=("customer",),
|
||
permissions=("agent:run",))
|
||
with pytest.raises(RecoverableAgentError):
|
||
_ = [e async for e in Demo(definition).execute(
|
||
AgentRequest(agent_type="demo", message="test", session_id="s",
|
||
idempotency_key="1234567890123456"), context, "r")]
|
||
|
||
|
||
# --- 记忆可读范围：员工按 sys_customer_assignment 归属（2026-09-14 拍板口径） -------------
|
||
#
|
||
# 修复前的行为：`recall()` 把 `int(context.user_id)` 当客户号，于是员工身份**恒空**，
|
||
# 且员工号与客户号同号段时会读到陌生客户的记忆并注入提示词。下面这些用例把
|
||
# "只能读到该读的"钉死。
|
||
|
||
|
||
class _StubItem:
|
||
def __init__(self, memory_uuid: str, content: str, confidence: float) -> None:
|
||
self.memory_uuid = memory_uuid
|
||
self.content = content
|
||
self.confidence = confidence
|
||
|
||
|
||
class _StubResult:
|
||
def __init__(self, items: list[_StubItem]) -> None:
|
||
self.items = tuple(items)
|
||
self.degraded = False
|
||
self.degraded_reasons: tuple[str, ...] = ()
|
||
self.from_cache = False
|
||
|
||
|
||
class _StubRecallService:
|
||
"""按客户号返回记忆的召回服务替身；记录被查过哪些客户。"""
|
||
|
||
def __init__(self, by_customer: dict[int, list[_StubItem]]) -> None:
|
||
self.by_customer = by_customer
|
||
self.queried: list[int] = []
|
||
|
||
async def recall(self, customer_id: int) -> _StubResult:
|
||
self.queried.append(customer_id)
|
||
return _StubResult(self.by_customer.get(customer_id, []))
|
||
|
||
|
||
class _DummySession:
|
||
"""`PlatformGovernance.recall` 会 `async with SessionFactory() as session`；
|
||
召回服务是替身、不碰这个 session，所以给个空壳即可，测试不连库。"""
|
||
|
||
async def __aenter__(self) -> None:
|
||
return None
|
||
|
||
async def __aexit__(self, *exc: object) -> bool:
|
||
return False
|
||
|
||
|
||
def _governance_with(
|
||
monkeypatch: pytest.MonkeyPatch,
|
||
service: _StubRecallService,
|
||
) -> PlatformGovernance:
|
||
monkeypatch.setattr(governance_module, "SessionFactory", lambda: _DummySession())
|
||
return PlatformGovernance(recall_factory=lambda _session: service) # type: ignore[arg-type,return-value]
|
||
|
||
|
||
def _employee_context(user_id: str, customer_ids: tuple[str, ...]) -> RequestContext:
|
||
"""员工身份上下文：带 `memory:read:customer` 能力码（读他人客户记忆的授权码）。"""
|
||
return RequestContext(
|
||
user_id=user_id, trace_id="t", roles=("advisor",), customer_ids=customer_ids,
|
||
permissions=(REQUIRED_EMPLOYEE_PERMISSION,),
|
||
)
|
||
|
||
|
||
async def test_employee_recall_reads_assigned_customers(
|
||
monkeypatch: pytest.MonkeyPatch,
|
||
) -> None:
|
||
"""员工（投顾/风控）按归属读到客户记忆，且每条记忆标注其真实归属客户号。"""
|
||
service = _StubRecallService({
|
||
9001: [_StubItem("uuid-a", "偏好进取型", 0.9)],
|
||
9102: [_StubItem("uuid-b", "持有约三年", 0.5)],
|
||
})
|
||
governance = _governance_with(monkeypatch, service)
|
||
context = _employee_context("9020", ("9102", "9001"))
|
||
|
||
memories = await governance.recall(context)
|
||
|
||
assert service.queried == [9001, 9102] # 升序，确定性
|
||
# 置信度降序：uuid-a(0.9) 在前；归属客户号必须逐条正确，否则提示词会张冠李戴。
|
||
assert [(memory.memory_uuid, memory.customer_id) for memory in memories] == [
|
||
("uuid-a", "9001"), ("uuid-b", "9102"),
|
||
]
|
||
|
||
|
||
async def test_employee_without_assignment_reads_nothing_and_skips_database(
|
||
monkeypatch: pytest.MonkeyPatch,
|
||
) -> None:
|
||
"""归属未维护 ⇒ 失败关闭，且**连召回服务都不该被调用**（不做无谓的库/向量查询）。"""
|
||
service = _StubRecallService({9020: [_StubItem("uuid-self", "不该被读到", 0.9)]})
|
||
governance = _governance_with(monkeypatch, service)
|
||
context = _employee_context("9020", ())
|
||
|
||
memories = await governance.recall(context)
|
||
|
||
assert memories == ()
|
||
# 关键：员工号 9020 没有被当成客户号 —— 否则这里会读到"同号客户"的记忆。
|
||
assert service.queried == []
|
||
|
||
|
||
async def test_employee_without_capability_reads_nothing(
|
||
monkeypatch: pytest.MonkeyPatch,
|
||
) -> None:
|
||
"""有归属行但缺 `memory:read:customer` 能力码 ⇒ 同样失败关闭，且不查库。"""
|
||
service = _StubRecallService({9001: [_StubItem("uuid-a", "不该被读到", 0.9)]})
|
||
governance = _governance_with(monkeypatch, service)
|
||
context = RequestContext(
|
||
user_id="9005", trace_id="t", roles=("operator",), customer_ids=("9001",),
|
||
permissions=("offsite:write",),
|
||
)
|
||
|
||
memories = await governance.recall(context)
|
||
|
||
assert memories == ()
|
||
assert service.queried == []
|
||
|
||
|
||
async def test_customer_recall_ignores_assignments(
|
||
monkeypatch: pytest.MonkeyPatch,
|
||
) -> None:
|
||
"""客户身份只读自己：分配表里有别行也不能顺带读别人。"""
|
||
service = _StubRecallService({
|
||
9001: [_StubItem("uuid-self", "自己的偏好", 0.9)],
|
||
9102: [_StubItem("uuid-other", "别人的偏好", 0.9)],
|
||
})
|
||
governance = _governance_with(monkeypatch, service)
|
||
context = RequestContext(user_id="9001", trace_id="t", roles=("customer",),
|
||
customer_ids=("9102",))
|
||
|
||
memories = await governance.recall(context)
|
||
|
||
assert service.queried == [9001]
|
||
assert [memory.memory_uuid for memory in memories] == ["uuid-self"]
|
||
|
||
|
||
def test_review_output_accepts_assigned_customer_memory_reference() -> None:
|
||
"""员工引用**归属客户**的记忆不算伪造引用；引用非归属客户的记忆必须被拦。"""
|
||
config = ResolvedAgentConfig(config_version="1", prompt_version="p", model_endpoint="m")
|
||
context = _employee_context("9020", ("9001",))
|
||
recalled = (RecalledMemory(memory_uuid="uuid-a", customer_id="9001", content="偏好进取型"),)
|
||
|
||
def _result(memory_uuid: str) -> AgentResult:
|
||
return AgentResult(run_id="r", result=CoreResult(
|
||
text="分析如下",
|
||
source_references=(SourceReference(source_type="memory", source_id=memory_uuid),),
|
||
))
|
||
|
||
# 归属客户：放行（修复前 known 恒空，这里会抛 ForbiddenAgentError）。
|
||
assert review_output(_result("uuid-a"), context, config, recalled).result.text == "分析如下"
|
||
|
||
# 非归属客户：即便被塞进 memories 也必须被拦 —— 范围判定与召回共用同一口径。
|
||
forged = (RecalledMemory(memory_uuid="uuid-x", customer_id="9999", content="他人记忆"),)
|
||
with pytest.raises(ForbiddenAgentError):
|
||
review_output(_result("uuid-x"), context, config, forged)
|
||
|
||
|
||
async def test_recall_scope_guard_rejects_memory_outside_assignments() -> None:
|
||
"""`BaseAgent` 的范围守卫：越界记忆必须让整条运行失败关闭。"""
|
||
class StubGovernance:
|
||
async def recall(self, context: RequestContext) -> tuple[RecalledMemory, ...]:
|
||
return (RecalledMemory(memory_uuid="uuid-x", customer_id="9999", content="他人记忆"),)
|
||
|
||
class Demo(BaseAgent):
|
||
async def handle(self, request, context):
|
||
pytest.fail("越界记忆不得进入 handle")
|
||
|
||
definition = AgentDefinition(agent_type="demo", version="1", allowed_roles=("advisor",),
|
||
allowed_portals=("api",))
|
||
agent = Demo(definition)
|
||
agent.bind_governance(StubGovernance()) # type: ignore[arg-type]
|
||
request = AgentRequest(agent_type="demo", message="看看客户", session_id="s",
|
||
idempotency_key="recall-scope-guard-0001")
|
||
|
||
with pytest.raises(RecoverableAgentError, match="越过客户范围"):
|
||
await agent.recall_memory(request, _employee_context("9020", ("9001",)))
|