张胜宇
e239eb778b
1) 客服 Agent 四份交付文档 + 构建脚手架：品牌由包装占位 XX科技 / 旧名 南方财富 统一为南方基金（热线 400-889-8899 / 官网 nffund.com），系统名改为「智能服务系统」； 同步追加 §0.4 修订记录行，工程记录行保留原占位字面以支撑硬编码扫描验收。 2) 开发文档：清理 28 份已作废/残留文档（14 份移出归档 + 14 份仓库副本）， 新增《文档规整方案与开发前待决事项-2026-09-17》。 3) 客服agent 四份交付文档首次纳入本分支。
45 lines
2.3 KiB
Python
45 lines
2.3 KiB
Python
from datetime import datetime
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from decimal import Decimal
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from typing import Any
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from sqlalchemy import JSON, BigInteger, DateTime, Integer, Numeric, SmallInteger, String, Text
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from sqlalchemy.dialects.mysql import BIGINT, DATETIME
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from sqlalchemy.orm import Mapped, mapped_column
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from app.model.base import Base
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class ConversationMessage(Base):
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__tablename__ = "conversation_message"
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id: Mapped[int] = mapped_column(BigInteger, primary_key=True)
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session_id: Mapped[str] = mapped_column(String(64), nullable=False)
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message_no: Mapped[int | None] = mapped_column(Integer)
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customer_id: Mapped[int | None] = mapped_column(BigInteger)
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portal: Mapped[str] = mapped_column(String(32), nullable=False)
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role: Mapped[str] = mapped_column(String(16), nullable=False)
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content: Mapped[str] = mapped_column(Text, nullable=False)
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tool_calls: Mapped[dict[str, Any] | None] = mapped_column(JSON)
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trace_id: Mapped[str | None] = mapped_column(String(64))
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intent: Mapped[str | None] = mapped_column(String(32))
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confidence: Mapped[Decimal | None] = mapped_column(Numeric(5, 4))
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source_references: Mapped[list[dict[str, Any]] | None] = mapped_column(JSON)
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created_at: Mapped[datetime] = mapped_column(DateTime, nullable=False)
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class ConversationFeedback(Base):
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__tablename__ = "conversation_feedback"
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id: Mapped[int] = mapped_column(BigInteger, primary_key=True)
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feedback_no: Mapped[str] = mapped_column(String(32), unique=True, nullable=False)
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session_id: Mapped[str] = mapped_column(String(64), nullable=False)
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message_id: Mapped[int] = mapped_column(BigInteger, nullable=False)
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customer_id: Mapped[int | None] = mapped_column(BigInteger)
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rating: Mapped[int] = mapped_column(SmallInteger, nullable=False)
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feedback_type: Mapped[str | None] = mapped_column(String(32))
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feedback_content: Mapped[str | None] = mapped_column(String(1000))
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status: Mapped[str] = mapped_column(String(16), nullable=False, default="open")
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handler_id: Mapped[int | None] = mapped_column(BIGINT(unsigned=True))
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handled_at: Mapped[datetime | None] = mapped_column(DATETIME(fsp=6))
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handling_note: Mapped[str | None] = mapped_column(String(1000))
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created_at: Mapped[datetime] = mapped_column(DateTime, nullable=False)
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updated_at: Mapped[datetime] = mapped_column(DateTime, nullable=False)
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