{"case_id":"VISITOR-ROUTE-001","kind":"visitor_route","agent":"visitor","layer":"l0","message":"请转人工客服","expected":{"intent":"transfer_human","transfer_to_human":true}}
{"case_id":"VISITOR-ROUTE-002","kind":"visitor_route","agent":"visitor","layer":"l0","message":"我想投诉这个服务，也想知道哪个产品好","expected":{"intent":"transfer_human","transfer_to_human":true}}
{"case_id":"VISITOR-ROUTE-003","kind":"visitor_route","agent":"visitor","layer":"l0","message":"请推荐一个稳赚的产品","expected":{"intent":"reject","transfer_to_human":false,"reply_contains":"无法提供投资建议"}}
{"case_id":"VISITOR-ROUTE-004","kind":"visitor_route","agent":"visitor","layer":"l0","message":"我的持仓和余额是多少","expected":{"intent":"reject","transfer_to_human":false,"reply_contains":"游客模式下无法查询个人账户信息"}}
{"case_id":"VISITOR-ROUTE-005","kind":"visitor_route","agent":"visitor","layer":"l0","message":"明天行情会涨吗","expected":{"intent":"reject","transfer_to_human":false,"reply_contains":"无法预测市场走势"}}
{"case_id":"VISITOR-ROUTE-006","kind":"visitor_route","agent":"visitor","layer":"l0","message":"现在价格是多少","expected":{"intent":"reject","transfer_to_human":false,"reply_contains":"不支持实时行情查询"}}
{"case_id":"VISITOR-ROUTE-007","kind":"visitor_route","agent":"visitor","layer":"l0","message":"开户需要什么资料","expected":{"intent":"faq","transfer_to_human":false}}